Refund policy
Returns & Refunds
We design every piece with care and precision. If your purchase does not meet your expectations, you may return it within 30 days of delivery.
To be eligible for a refund, your return must be registered and shipped within this 30-day period.
Return Conditions
To qualify for a return, items must be:
• Unworn
• Unwashed
• In original condition
• With all original tags attached
• In the original packaging
Items that do not meet these conditions are not eligible for a refund.
To ensure your return can be processed correctly, all returns must be registered through our official Returns Portal before shipment.
Returns sent directly to our warehouse without prior registration through the Returns Portal cannot be processed. This also applies to returns shipped using independently arranged carrier services that were not generated through our Returns Portal. Such parcels may be refused upon arrival or returned to the sender.
Non-Returnable Items
The following items cannot be returned:
• Underwear, including socks
• Fragrances that have been opened or are not in their original sealed packaging
• Final Sale items
• Items returned after the 30-day return period
Bundles & Promotional Offers
Bundle and multipack purchases may be returned only if the complete bundle, including all individual items and original packaging, is returned together. Individual items from a bundle are not eligible for partial refunds.
Items purchased as part of 1+1 Free, 2+1 Free, or similar promotional campaigns are considered Final Sale and cannot be refunded unless required by applicable consumer law.
Exchanges
We currently offer direct exchanges for orders shipped to the Netherlands, Belgium, and Germany.
If your order is eligible, you may request an exchange directly through our Returns Portal.
For orders shipped to other countries, direct exchanges are not currently available. If you would like a different size or item, please return your original purchase for a refund and place a new order separately.
Return Shipping Costs
Return shipping costs are the responsibility of the customer and vary depending on your location.
For international returns, any customs duties, import taxes, or related charges are the responsibility of the sender.
If you selected Fast & Insured Shipping during checkout, this service fee is non-refundable.
We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been processed.
Return shipping costs are non-refundable.
Refunds
Once your return has been received and approved by our warehouse, your refund will be processed within 10 business days.
Refunds are issued to the original payment method used for the purchase.
Depending on your payment provider, it may take up to 3 additional business days for the funds to appear in your account.
You will receive a confirmation email once your refund has been completed.
Damaged or Faulty Items
If you receive a damaged or faulty item, please submit a request through our Returns Portal within 48 hours of delivery.
When submitting your request, please include:
• A brief description of the issue
• Clear photographs showing the damage or defect
Our Customer Care team will review your request within 24 hours and contact you with the next steps or an appropriate resolution.
Important Notice
We reserve the right to refuse returns that do not comply with this Returns & Refunds Policy.
This policy does not affect any statutory consumer rights applicable under local law.